PROCESSING TIME: All items are made to order. We aim to do this within 1-3 working days of receiving your order. In busy periods such as Christmas this may be longer but we always do our best to meet this.
PACKAGING: Mugs are sent in a cardboard outer box. This protects the mug very well and breakages are very unlikely. However, if you do receive a broken mug, please send us a photograph so we can claim this with our carrier and we will ship a new mug to you free of charge.
SHIPPING: We are based in the United Kingdom. We use Royal Mail to ship to the UK and Internationally to Europe, Australia, Canada and the USA.
UNITED KINGDOM: If you are in the UK you can choose between standard delivery which is second class and first class. Second class shipping takes 2-3 days to get to you after dispatch. First class shipping takes 1 working day after dispatch. The delivery speed you choose comes into affect after your order is dispatched. It will not affect the speed of your order being made.
INTERNATIONAL: We are based in the UK and therefore cannot guarantee delivery times to overseas locations. If you are ordering a gift, please order in plenty of time. While most orders are received in around 14 working days it can be longer is the parcel is delayed at customs. It is best to allow 4 weeks to avoid disappointment. This is most likely to affect shipments to countries outside of the EU.
CUSTOMS: Buyers are responsible for any customs and imports taxes that may apply. We are not able to take responsibility for delays due to customs.
Standard Shipping – delivery is 2-3 days after dispatch
First Class Shipping – delivery is 1 working day after dispatch
Domestic shipping pricing is calculated based on weight. You will see the postage charges at checkout after you enter your address.
As a rough guide, mug shipping costs are £3.50 for one mug with low additional costs for extra mugs. Coasters are £1.50 for 1-3 coasters. First class shipping is £1 more than the appropriate Standard Shipping rate.
Free Standard UK shipping when you spend over £60!
International shipping pricing is calculated by weight. You will see the postage charges at checkout after you enter your address.
If you are planning on placing a large order (order value over £100) get in touch first.